FAQ

When do I need to pay?

Payment for our tours is made upon reservation, at which point you will receive a confirmation via email.

What is your cancellation policy?

You can see our Terms & Conditions here

Where are you located?

We are located in the Abraham Hostel in Jerusalem (Hanevi’im 67) and Abraham Hostel in Tel Aviv (Levontin St 21).  The hostels are central and easily accessible.

When is your Travelers Centre open?

Our Travelers Centre in both cities are open 365 days a year from 7am – 9pm.  You can contact us via phone on +972 (0)2 566 0045 or email us at [email protected]

Is it safe to travel in the West Bank and Egypt?

While the region may be politically unstable, surprisingly this affects tourism and tour operations minimally.  While the best place to look for travel safety advice is your own countries’ Foreign Ministry site, you can rest assured that we take thousands of tourists through these areas every year without incident.